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Online Training Cancellation Information

Candidate Cancellation

If an attendee cancels their place more than four working days in advance, no charge will be made by LCCI. The booking can, of course, be moved to a future date.

If an attendee cancels or requests a move to a different date with less than four working days’ notice, 50% of the fee will be charged to the delegate.

If an attendee fails to attend the course but has received the presentation notes, the full fee will be invoiced.

Note: in certain circumstances and if the course has sufficient bookings to remain viable, LCCI and Chamber Customs reserve the right to waive this policy.

Insufficient Numbers

Insufficient bookings may mean that a course would not be financially viable. In these LCCI will inform the delegate with three working days in advance.