Training course cancellation policy

When requesting/booking for a training course place(s) the Chamber will ask the Customer to provide formal written confirmation; this will come to the Chamber directly if the booking has been made via the website, or it can be sent via email. Course places will be held provisionally until the Chamber receives written confirmation.

This written confirmation forms a binding contract and presumes the Customer has agreed to the Chamber terms, including payment terms.

This cancellation policy will be effective once The Chamber has received written confirmation from the Customer for a training course booking.

All cancellations and transfers must be confirmed in writing.

If cancelling more than 14 days before the first course date NO cancellation fees will be incurred and all monies will be refunded. Exception: If cancelling an International Trade Operations and Procedures (ITOPS) course more than 21 days prior to the course start date, then NO cancellation fees will be incurred and all monies refunded.

If the Customer chooses to transfer this place to an alternative date, the Customer may incur an administrative charge of ten per cent of the original cost +VAT.

If cancelling less than 14 days before the first course date the FULL course fee + VAT is payable. Exception: If cancelling an International Trade Operations and Procedures (ITOPS) course less than 21 days before the first course date, the FULL course fee+ Vat will payable. Substitute delegates can be made at any time without additional fees.

If the Customer chooses to transfer to an alternative date with less than fourteen days' notice, the Customer may be charged for the original cost of the course, and the cost of the new date booked.

Non-attendance / withdrawal will be charged at full course cost.

The Chamber reserves the absolute right to terminate the booking where it is reasonably considered that attendance is not in the interest of the Chamber or other course delegates. In exceptional circumstances, the Chamber may be required to cancel a training course but only when absolutely necessary, and reserves the right to do so, as well as to reschedule training courses and substitute trainers. If unforeseen circumstances cause a training course to be cancelled, the Chamber will use reasonable endeavours to notify the customer as soon as possible. The customer may request to transfer to an alternative date, receive a credit, or full refund.

For unaccredited courses - Substitute delegates can be made at any time except within the stated cancellation periods.

For accredited courses except the ITOPS course - Substitutions will be permitted prior to the second day of the course. Additional registration fees for substituted delegates will be payable in addition to the course fee where the withdrawing delegate has already registered.

In the event of an expected delegate not arriving on a course day, the Chamber will attempt to contact the Customer to clarify their whereabouts.