Once your ATA Carnet has been paid for on ECarnet, you will be able to download your Digital Carnet by being granted access to your Digital Pin within ECarnet in the Notifications tab on the landing page. Download the ATA Carnet App to your mobile or use the ACD Desktop App and log in.
- Watch a step by step guide
- Read a step-by-step guide
Digital carnets are being introduced gradually by country. The first “Group” of Countries went live on the 1st of June and they were: EU, Norway, Switzerland and the UK. A second phase of Countries will go live later in 2026.
Both the Digital Carnet App and the Front Cover of your LCCI Issued ATA Carnet is your instruction sheet as to what format of carnet to present to each Customs Office.
No. If your destination requires a digital carnet, you must use the digital version.
During the transition period, you may receive both digital and paper versions as a temporary measure and rely on your paper issued ATA Carnet as a back-up only.
You have two options:
- Share the Carnet ID and PIN straight from ECarnet. Once this is shared, the carrier of the goods / anyone who has access to these details can prepare travels.
- Share this with caution. You cannot restrict this access for the validity of the carnet once shared.
- Create journeys yourself and share the unique QR Codes for each Customs visit with the driver or traveller for customs presentation.
LCCI encourages holders to choose the option that fits best for your internal processes.
Customs can validate your carnet in three ways:
1. Pre declaration
2. Scanning the QR code (where available)
3. Manual entry using the carnet number, PIN and unique Transaction Code underneath the Barcode.
Costs are the same as a paper carnet. At present, issuing fees and security fees do not change.
No. You cannot add countries once a digital carnet has been issued.
As the Carnet Holder, it’s your responsibility to ensure that the carnet is validated at each customs exit / entry.
- If it is not validated on departure, entry to your destination may be refused.
- If it is not endorsed on return to the UK, contact the National Carnet Unit to arrange a Certificate of Location.
Over time, yes.
- Expect faster processing and fewer delays once systems are fully adopted
- During the transition phase, processing may take longer due to elongated checks of parallel documentation.
There is a fallback during the transition period. LCCI are currently issuing a Paper Carnet alongside every Digital Carnet as a back up for Customs processing during the transition.
No. You pay one fee for a single carnet issued in parallel format.
No. Paper carnets issued before Monday 1 June 2026 remain valid legal tender until their expiry date. You can also not make a paper carnet issued prior to Monday 1 June 2026 a Digital Carnet.
No. Once shared, the carnet can be used until expiry or until it is returned.
There is no change to locations. Present your carnet at the usual customs offices. You will present a QR code instead of a paper document. If you have both versions because your itinerary includes both paper and digital destinations, present both paper and digital upon your first exit out of the UK as the Validation on the paper and digital carnet must match up.
Upon return to LCCI, we will check both paper and digital records and advise Carnet Holders of any necessary actions to undertake to avoid financial penalties from international customs.
Yes, provided you have applied for enough visits within your initial carnet application.
All countries must adopt the Digital Format by Saturday 1 January 2028.
Yes. App or technical issues: contact the ICC Support Line.
If you have any questions on your Digital Carnet and how to use this compliantly or just general support, you can contact the LCCI team below:
Core Hours Support:
Monday to Friday, 08:00 to 17:00
Tel: +44 (0)20 7248 4444
Email: [email protected]
Short Term Out of Hours Support:
Weekdays: 06:30 to 08:00 and 17:00 to 23:00
Weekends: 10:00 to 15:00
Tel: +44 (0)20 7203 1703